Skip to main content
Customers can call your WhatsApp Business number, and your team can call customers back, right inside AdsEra. Calls are answered in the browser: no phone needed.
Calling isn’t available on Coexistence numbers (numbers also used in the WhatsApp Business app). Calls to those numbers keep ringing in the WhatsApp Business app.

Choose who answers

Open Numbers, pick the WhatsApp number, and under Call handling choose who answers voice calls to it:

Answering calls (Human)

When a customer calls, every team member who is logged in to AdsEra sees the incoming call with the caller’s name and number, and hears a ringtone. Click Accept to talk in the browser (allow microphone access the first time), and hang up when done. If Addy was on the call and hands it over, the incoming screen shows Addy’s summary of the call so far.

Calling a customer

WhatsApp only lets a business call a customer who has given permission.
1

Ask for permission

Send the customer a template with a call permission request (a template type in Templates: no buttons or media headers). The customer taps to allow calls.
2

Call

Open the chat. While the permission is valid, the Audio Call via WhatsApp button in the chat header is active. Click it to call. The button is greyed out when there’s no valid permission.

Addy on calls (AI)

Set Addy up for calls on Addy → Calls:
  • Voice and language: pick a voice, with Indian voices included.
  • Record calls: Addy tells the caller at the start, and you can play recordings from the call’s details.
  • After a call, send the caller a short recap on WhatsApp.
  • Extra instructions for calls (optional).
While talking, Addy can send photos, links and templates to the caller’s WhatsApp. When a person is needed, Addy transfers the call to your team. Recent calls lists the calls Addy answered. Open one to read what was said. AI calls use AI credits, about 5–8 credits per minute.

Call history

  • In the chat, each call appears as a message. Open it to see the details, a Summary and the Original transcript, and the recording when there is one.
  • On the contact, See call logs lists every call with that contact.

Troubleshooting

The customer hasn’t given call permission, or it has expired. Send a call permission request template again.
Check that Call handling is set to Human and that you’re logged in to AdsEra in a browser tab. Coexistence numbers ring in the WhatsApp Business app instead.
Allow microphone access for app.adsera.in in your browser settings, and check your selected microphone.