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Auto-Reply is a powerful automation feature that allows you to set up automatic responses in your WhatsApp inbox. When a user sends a message containing a specific keyword you’ve defined, AdsEra will instantly trigger a pre-written reply. This is perfect for answering frequently asked questions, starting a conversation, or guiding users to the right information 24/7. Want to manage WhatsApp Auto-Reply? Go to the AdsEra Auto-Reply Page → The Auto-Reply creation wizard.

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The Auto-Reply Creation Process

To begin, navigate to Automation > Auto-Reply > WhatsApp and click the ”+ New AutoReply” button. This will launch a two-step creation wizard.
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Step 1: Configure the Trigger Keywords

This step defines what the user needs to say to trigger your automated response.

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Keywords

  • Add Keywords: In the “Keyword” field, type a word or phrase (e.g., Hello, Pricing, Demo) and click “Add”. You can add multiple keywords that will all trigger the same reply. The keywords will appear as chips in the list below.
  • Remove a Keyword: Click the x on any keyword chip to remove it.

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Message Matching Method

This setting determines how strictly AdsEra should match the incoming message to your keywords.
  • Fuzzy matching: (Recommended) Allows for minor misspellings and variations. You can use the slider to set the sensitivity, with 100% being a very close match and a lower percentage being more lenient.
  • Exact matching: The user’s message must match one of your keywords perfectly.
  • Contains: The user’s message must contain one of your keywords anywhere within it.
Once you’ve configured your keywords and matching method, click “Next”.
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Step 2: Select the Action (Reply)

This step defines how the system will respond. Here, you will select one or more Snippets to send as the reply.
  • Filter and Search: Use the Type dropdown and the Search bar to find the snippets you want to use for the reply.
  • Select Snippets: Click the checkbox on one or more snippet cards.
Sending Multiple Snippets: If you select multiple snippets, AdsEra will send them one after another in the order you select them, creating a sequence of replies. This is great for sending an image followed by a text message with buttons.
The selected snippets will appear in a list on the right. Once you’re ready, click “Save” to activate your new auto-reply.

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Managing Your Auto-Replies

Once created, your auto-reply will appear in the main WhatsApp Auto-Reply List. From this list, you can:
  • View the keywords and associated reply snippets.
  • Toggle the Status to make an auto-reply Active or Inactive.
  • Edit or Delete the auto-reply using the three-dots (⋮) menu.