Skip to main content
Creating snippets in AdsEra allows you to build a library of powerful, reusable message blocks that your agents can use to respond to customers quickly and consistently. The creator provides a live preview on the right, so you can see your message take shape as you build it. Want to create Snippets? Go to the AdsEra Snippet Create Page → The Snippet creation interface.

​
The Snippet Creation Process

After navigating to the Snippets page and clicking ”+ Create Snippet”, you will be guided through the following steps.
1

1. Basic Setup: Name and Type

Every snippet starts with two essential settings:
  • Name: A clear, internal name for the snippet (e.g., “Welcome Message,” “Pricing Inquiry”). This is what your agents will search for in the Chat Inbox to find the right quick reply.
  • Type: The kind of message you want to create. The options available in the builder will change based on the type you select here. The available types are:
    • Text: A simple text-only message.
    • Image: An image with an optional caption.
    • Video: A video with an optional caption.
    • Document: A document (like a PDF) with an optional caption.
    • Interactive: A message that includes a header, body, footer, and interactive buttons or lists.
2

2. Composing Your Snippet Content

This is where you’ll build the actual message. The interface will adapt based on the Type you selected in Step 1.
This is the most straightforward snippet type, perfect for simple text replies.
  • Text: Write your message in the main text box. You have up to 4096 characters.
  • Add personalization: Click this button to insert variables like {{FIRSTNAME}} or {{CODE}} that will be automatically replaced with the contact’s data.
  • Link Preview: If your text contains a URL (e.g., https://adsera.in), check this box to automatically generate a rich link preview thumbnail in the WhatsApp chat.
3

3. Finalize and Create

As you build your snippet, use the live Preview on the right side of the screen to see exactly how your message will look on a mobile device.Once you are satisfied with your snippet, click the “Create” button at the bottom to save it to your library. It will now be available for your agents to use in the WhatsApp Chat Inbox.