Connect Your WhatsApp

Discover how Business Service Providers (BSPs) enhance communication between WhatsApp Business Accounts and customer management platforms. Easily migrate or connect your WhatsApp number with AdsEra.

This article delves into Business Service Providers (BSPs), the essential intermediaries that facilitate seamless communication between WhatsApp Business Accounts and customer management platforms.

What is a BSP?

In the realm of WhatsApp Business API, a Business Service Provider (BSP) functions as a bridge between your WhatsApp Business Account (WABA) and the platform you use to manage customer interactions, such as AdsEra.

Think of a BSP as a translator. It enables your WhatsApp Business Account (WABA) to communicate effectively with the platform you use to manage customer relationships, like AdsEra. This platform allows you to send messages, manage contacts, and monitor your communication performance.

Without a BSP, your WABA cannot connect to these platforms. The BSP ensures compliance with WhatsApp's guidelines and facilitates access to WABA. Additionally, BSPs provide valuable features such as automated replies, chatbots, shared inboxes, and integrations with other business tools.

Example of BSPs:

Several companies offer BSP services for WhatsApp Business API. Here are two examples:

• Twillio

• Infobip (partner platform for AdsEra) https://www.infobip.com/

Migrating from Other BSPs?

If you're currently using a different BSP for your WhatsApp Business Account, migrating to AdsEra may require additional steps. These steps will vary depending on the specific BSP you are currently using.

The migration process involves 3 main assets:

• A source WABA - The account the phone number is currently registered to.

• A phone number - The number will be migrated.

• A destination WABA - Your AdsEra account

We will initiate the number migration process (AdsEra Team).

Step 1: Disable Two-Step Authentication

Before starting the migration process, you need to disable two-step verification for the associated phone number.

To disable 2FA:

1. Go to WhatsApp Business Manager.

2. Navigate to Phone Numbers > Configurations > Two-step verification.

3. Select the option to disable. If you see an option to enable, it means two-step authentication is already off.

Step 2: Notify Your Product Specialist

Inform your Product Specialist about the migration.

Step 3: Re-Enable Two-Step Authentication

After migrating to AdsEra, re-enable two-step authentication to secure your account and maintain your OBA(Official Business Account) status.

Migrating from WhatsApp Business API to WhatsApp Business/Personal

Before you can delete a phone number from the WhatsApp Business API, please ensure the following conditions are met:

1. Settle All Outstanding Dues: Ensure that all pending payments are cleared.

2. Message Limit Compliance: A phone number cannot be removed from the WhatsApp Business API if the associated business has sent more than 1,000 messages using that number within the last 30 days.

To request the deletion of a phone number, please raise a ticket by emailing "[e-mail]" with the subject line "Request for Deletion of Phone Number <phone>."

In your email, include the following details:

• Your registered email ID

• Company name

• Company address

• Confirmation that all outstanding dues are settled

• Registered mobile number

• Reason for wanting to migrate

This will help expedite the processing of your request.

Please use your registered email address with AdsEra for this communication.

Phone Number Deletion Process: What to Expect

1. Request Review: Our dedicated team will review your deletion request and verify any pending dues. If there are outstanding payments, they will provide instructions for settling them.

2. Message Suspension: To prevent any new messages from being sent or received, our team will temporarily suspend all incoming and outgoing messages associated with the phone number.

3. Scheduled Deletion Date: You will be notified of a specific date when the deletion process is set to occur.

4. Initiating Deletion: On the scheduled date, our team will submit a deletion request to Meta (the parent company of WhatsApp) and keep you informed throughout the process.

5. Post-Deletion Options: Once the phone number has been successfully removed from the WhatsApp Business platform, you can either reuse it with the WhatsApp Consumer app or re-register it on the WhatsApp Business platform.

Our team will ensure a smooth and transparent deletion process, keeping you updated at every step.

Different rules apply to deleted numbers that were previously banned by the WhatsApp Business Platform.

If you have any questions or need help with the deletion process, just let us know. We're here to ensure you're taken care of.

Connect with Facebook and WhatsApp

• Click "Connect with Facebook": This launches a secure Facebook login window.

• Login and Choose Your Business: Select your existing Facebook Business account or create a new one if needed.

• Create Your WhatsApp Business Account: Fill in essential details like display name, website, and a short description.

• Link Your Mobile Number: Enter the mobile number you want to use for your WhatsApp Business account.

Important: Make sure there's no existing WhatsApp account associated with this number. If there is, delete it from your phone and wait 5 minutes before proceeding.

• Verify with OTP: You'll receive a one-time verification code (OTP) on your mobile phone. Enter the code to complete the setup.

• Start Engaging Your Customers: You'll now see your daily message sending limit and are ready to leverage AdsEra's WhatsApp Business API!

For a complete walkthrough of the onboarding process, check out our setup video!