> ## Documentation Index
> Fetch the complete documentation index at: https://docs.adsera.in/llms.txt
> Use this file to discover all available pages before exploring further.

# Creating a WhatsApp Snippet

> A detailed, step-by-step guide to building rich, interactive, and text-based snippets for your WhatsApp conversations.

Creating snippets in AdsEra allows you to build a library of powerful, reusable message blocks that your agents can use to respond to customers quickly and consistently. The creator provides a live preview on the right, so you can see your message take shape as you build it.

**Want to create Snippets? [Go to the AdsEra Snippet Create Page →](https://app.adsera.in/dashboard/snippets/create)**

![The Snippet creation interface.](https://sgp1.digitaloceanspaces.com/whatsera/15f74a4d-436b-4df4-ba21-8e5b10911046_snippet_create.png)

### The Snippet Creation Process

After navigating to the [Snippets](https://app.adsera.in/dashboard/snippets/list) page and clicking **"+ Create Snippet"**, you will be guided through the following steps.

<Steps>
  <Step title="1. Basic Setup: Name and Type">
    Every snippet starts with two essential settings:

    * **Name:** A clear, internal name for the snippet (e.g., "Welcome Message," "Pricing Inquiry"). This is what your agents will search for in the Chat Inbox to find the right quick reply.
    * **Type:** The kind of message you want to create. The options available in the builder will change based on the type you select here. The available types are:
      * **Text:** A simple text-only message.
      * **Image:** An image with an optional caption.
      * **Video:** A video with an optional caption.
      * **Document:** A document (like a PDF) with an optional caption.
      * **Interactive:** A message that includes a header, body, footer, and interactive buttons or lists.
  </Step>

  <Step title="2. Composing Your Snippet Content">
    This is where you'll build the actual message. The interface will adapt based on the **Type** you selected in Step 1.

    <Tabs>
      <Tab title="Text Snippets">
        This is the most straightforward snippet type, perfect for simple text replies.

        * **Text:** Write your message in the main text box. You have up to 4096 characters.
        * **Add personalization:** Click this button to insert variables like `{{FIRSTNAME}}` or `{{CODE}}` that will be automatically replaced with the contact's data.
        * **Link Preview:** If your text contains a URL (e.g., `https://adsera.in`), check this box to automatically generate a rich link preview thumbnail in the WhatsApp chat.
      </Tab>

      <Tab title="Media Snippets (Image/Video/Document)">
        These snippets allow you to send files as quick replies.

        * **Adding Media:** You have two options to attach your file:
          * **Link:** Paste a direct public URL to your media file.
          * **Select Media:** Click this button to open the **File Manager** and choose a file you've already uploaded to AdsEra.
        * **Caption:** Add an optional text message (up to 1024 characters) that will be sent along with your media file. This field also supports personalization.
      </Tab>

      <Tab title="Interactive Snippets">
        These are the most powerful snippets for guiding a conversation and prompting specific user actions.

        First, choose the **Interactive Type**:

        * **Button:** A message with up to 3 quick reply buttons.
        * **List:** A message with a single button that, when tapped, opens a list of up to 10 options for the user to choose from.

        Next, configure the components of your message:

        <AccordionGroup>
          <Accordion title="Header (Optional)">
            Add a header to your message. The header type can be **Text**, **Image**, **Video**, or **Document**. This is great for adding a title or visual element to grab attention.
          </Accordion>

          <Accordion title="Body">
            Write the main text content of your message (up to 1024 characters). You can use formatting (like `*bold*` and `_italic_`) and personalization variables here.
          </Accordion>

          <Accordion title="Footer (Optional)">
            Add a short line of text (up to 60 characters) at the bottom of your message, often used for a signature or a brief closing note.
          </Accordion>

          <Accordion title="Action: Buttons or List">
            This is where you configure the interactive elements:

            * **If Button Type:** You can add up to 3 quick reply buttons. Each button has a title with a 20-character limit.
            * **If List Type:** You must first set the main **Button Text** (e.g., "View Options"). Then, you can create one or more **Sections**, each with its own title. Within each section, you can add up to 10 **Rows**, each with a title and an optional description.
          </Accordion>
        </AccordionGroup>
      </Tab>
    </Tabs>
  </Step>

  <Step title="3. Finalize and Create">
    As you build your snippet, use the **live Preview** on the right side of the screen to see exactly how your message will look on a mobile device.

    Once you are satisfied with your snippet, click the **"Create"** button at the bottom to save it to your library. It will now be available for your agents to use in the [WhatsApp Chat Inbox](/help/inbox/chat).
  </Step>
</Steps>