> ## Documentation Index
> Fetch the complete documentation index at: https://docs.adsera.in/llms.txt
> Use this file to discover all available pages before exploring further.

# WhatsApp Commerce

> Link your Meta product catalog to WhatsApp, sell products in chats, and manage orders in AdsEra.

WhatsApp Commerce links a **Meta product catalog** to your WhatsApp number. Customers browse your products and send orders inside WhatsApp, and you manage products and orders in AdsEra.

***

## Adding the integration

### Before you begin

* A WhatsApp number connected in AdsEra.
* A product catalog in your Meta Business account (or create products in AdsEra and sync them).
* A Facebook login with admin access to that Meta Business account.

### Connect a catalog

**1. Open the Catalog Manager**

Open **Marketplace → WhatsApp Commerce** and click **Connect New Catalog**.

**2. Connect your Meta account**

Click **Connect Meta Account** and allow access to your Meta Business catalogs and commerce settings.

**3. Assign WhatsApp accounts**

For each catalog, choose a WhatsApp Business Account from the same business, or **Skip** it. Catalogs marked **Ads Only** can only be used for Meta ads, not WhatsApp. Click **Connect Catalog**.

**4. Done**

You see **Commerce Activated**. Linked catalogs show the status **Linked**.

***

## Using the integration

Open a catalog from the Catalog Manager.

* **Products:** create or edit products, then **Submit for Meta Review**. Each product shows whether it is **Synced** with Meta, still **Local**, and whether it is **Shown** to customers.
* **Orders:** orders customers place in WhatsApp. Open one to change the **Order Status**, add an internal note and **tracking info** (carrier, tracking number and URL), and send a message to the customer, or **Save & Send Payment Link**.
* **Reports:** total orders, revenue, orders by status and top products.
* **Catalog issues:** problems Meta found with your products, and how to fix them.
* **Commerce settings:** whether the **catalog icon in the chat header** and the **Add to Basket button** are on for the number.

Products also appear under **Products** in AdsEra, and you can send them in chats and snippets.

### Troubleshooting

> [accordion] "Not available for WhatsApp" or "No eligible WABAs"
>
> The catalog and the WhatsApp Business Account must belong to the same Meta business, and the catalog can't be **Ads Only**.

> [accordion] Products don't show in WhatsApp
>
> Check that each product is approved by Meta and **Shown**, and look at **Catalog issues**. Also check that the catalog icon is on in **Commerce settings**.

***

## Removing the integration

* **Unlink a catalog from WhatsApp:** in WhatsApp Manager, open **Catalogue** and disconnect it.
* **Remove a product from Meta:** click **Remove from Meta** on the product, or **Delete** to remove it everywhere.

Orders already received stay in AdsEra. To remove AdsEra's access to your Meta business completely, remove the AdsEra app in Meta Business Settings under **Integrations → Business integrations**.


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