> ## Documentation Index
> Fetch the complete documentation index at: https://docs.adsera.in/llms.txt
> Use this file to discover all available pages before exploring further.

# Slack

> Post AdsEra alerts to a Slack channel: AI handovers, new ad leads, template reviews, WhatsApp account and ad issues, and more. You choose which.

Connect Slack to post AdsEra alerts to one channel as they happen. Your team then sees new leads, AI handovers and account problems without opening AdsEra. You choose which alerts are posted.

***

## Adding the integration

### Before you begin

* An AdsEra account with access to **Marketplace**.
* A Slack workspace where you're allowed to add apps, and the channel to post to.

### Connect

**1. Start in AdsEra**

Open **Marketplace → Slack** and click **Connect**.

**2. Allow in Slack**

Slack opens. Pick the **channel** AdsEra should post to and click **Allow**.

**3. Done**

You're sent back to AdsEra. The **Connection** tab shows the Slack card with your channel.

AdsEra only asks Slack for permission to **post to that one channel**. It can't read your Slack messages.

***

## Choosing the alerts

On the **Connection** tab, open the menu on the Slack card and choose **Edit**. Tick the alerts to post and click **Save**.

| Group | Alerts | On by default |
| - | - | - |
| **Chats** | Addy or the Meta AI agent hands a chat to your team | ✓ |
| | A new contact messages you for the first time | ✓ |
| **Leads** | New Meta ad lead | ✓ |
| | Addy scores a lead as hot | ✓ |
| | Addy alerts your team (an urgent order, ready to buy…) | ✓ |
| **Meetings** | A meeting is booked (Cal.com, Calendly or Zoom) | ✓ |
| **Tasks** | A task is assigned, task reminders, a task's status changes | |
| **WhatsApp account** | Template approved, rejected or edited; Meta changes a template's category; template quality drops | ✓ |
| | Messaging limit or quality changes; business verification; account review; display name review | ✓ |
| **Meta ads** | Ad delivery issues | ✓ |
| | An ad goes into Meta review; ad or campaign status changes; creative fatigue; Meta recommendations; other ad account updates | |
| **Billing** | AI credits running low | ✓ |

> [!NOTE]
>
> Slack only gets alerts that need attention, not every chat message. To keep within Slack's limits, AdsEra posts at most **20 alerts a minute** per account. Meta ads alerts are posted once per ad a day.

Each Slack message shows what happened and the key details (for example, the contact, template or task), with an **Open in AdsEra** link where there is one.

### Let Addy alert your team

On the **Used by agents** tab, choose whether [Addy](https://docs.adsera.in/help/ai/addy.md) may **Alert your team**. When it's on and Slack is connected, Addy posts an urgent alert to your channel by itself, without handing the chat over. Examples: a bulk order, a customer ready to pay right now, or a VIP. Hot leads Addy scores are posted automatically as **Addy scores a lead as hot**.

### Pause or resume

Choose **Deactive** on the card's menu to stop posting, or **Active** to start again. Your choices are kept.

### Troubleshooting

> [accordion] Nothing is posted
>
> Check that the card shows the connection as active and that the alert is ticked under **Edit**. Some alerts only happen now and then. For a quick test, message your WhatsApp number from a phone that has never messaged it: **A new contact messages you for the first time** is posted.

> [accordion] Posts go to the wrong channel
>
> Click **Connect** again and pick the right channel in Slack.

> [accordion] Posts stopped after someone changed Slack
>
> The AdsEra app may have been removed from the workspace or the channel deleted. Click **Connect** again.

***

## Removing the integration

* **Pause:** choose **Deactive** on the Slack card. Nothing more is posted.
* **Disconnect:** in Slack, open **Apps → Manage**, find **AdsEra** and click **Remove App**. Slack revokes AdsEra's access to the channel at once.

Messages already posted stay in your Slack channel.


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