> ## Documentation Index
> Fetch the complete documentation index at: https://docs.adsera.in/llms.txt
> Use this file to discover all available pages before exploring further.

# Creating a WhatsApp Auto-Reply

> Set up automated replies on WhatsApp based on specific keywords to engage customers instantly and save time.

**Auto-Reply** is a powerful automation feature that allows you to set up automatic responses in your WhatsApp inbox. When a user sends a message containing a specific keyword you've defined, AdsEra will instantly trigger a pre-written reply. This is perfect for answering frequently asked questions, starting a conversation, or guiding users to the right information 24/7.

**Want to manage WhatsApp Auto-Reply? [Go to the AdsEra Auto-Reply Page →](https://app.adsera.in/dashboard/autoreply/whatsapp/list)**

![The Auto-Reply creation wizard.](https://sgp1.digitaloceanspaces.com/whatsera/0881f21d-ea57-4644-9766-09fae06f3ad7_autoreply.png)

### The Auto-Reply Creation Process

To begin, navigate to **Automation > Auto-Reply > WhatsApp** and click the **"+ New AutoReply"** button. This will launch a two-step creation wizard.

<Steps>
  <Step title="Step 1: Configure the Trigger Keywords">
    This step defines *what* the user needs to say to trigger your automated response.

    #### Keywords

    * **Add Keywords:** In the "Keyword" field, type a word or phrase (e.g., `Hello`, `Pricing`, `Demo`) and click **"Add"**. You can add multiple keywords that will all trigger the same reply. The keywords will appear as chips in the list below.
    * **Remove a Keyword:** Click the `x` on any keyword chip to remove it.

    #### Message Matching Method

    This setting determines how strictly AdsEra should match the incoming message to your keywords.

    * **Fuzzy matching:** (Recommended) Allows for minor misspellings and variations. You can use the slider to set the sensitivity, with 100% being a very close match and a lower percentage being more lenient.
    * **Exact matching:** The user's message must match one of your keywords perfectly.
    * **Contains:** The user's message must contain one of your keywords anywhere within it.

    Once you've configured your keywords and matching method, click **"Next"**.
  </Step>

  <Step title="Step 2: Select the Action (Reply)">
    This step defines *how* the system will respond. Here, you will select one or more **Snippets** to send as the reply.

    * **Filter and Search:** Use the **Type** dropdown and the **Search** bar to find the snippets you want to use for the reply.
    * **Select Snippets:** Click the checkbox on one or more snippet cards.

    <Info>
      **Sending Multiple Snippets:** If you select multiple snippets, AdsEra will send them one after another in the order you select them, creating a sequence of replies. This is great for sending an image followed by a text message with buttons.
    </Info>

    The selected snippets will appear in a list on the right. Once you're ready, click **"Save"** to activate your new auto-reply.
  </Step>
</Steps>

***

## Managing Your Auto-Replies

Once created, your auto-reply will appear in the main **WhatsApp Auto-Reply List**. From this list, you can:

* **View** the keywords and associated reply snippets.
* **Toggle the Status** to make an auto-reply `Active` or `Inactive`.
* **Edit** or **Delete** the auto-reply using the three-dots (⋮) menu.